Terms of service

Welcome to West Highland Evergreens. By accessing or using our website and placing orders with us, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General

These Terms of Service apply to all visitors, customers, and users of the West Highland Evergreens website. We reserve the right to update or modify these terms at any time without prior notice. Continued use of our site following any changes constitutes your acceptance of the revised terms.

2. Eligibility

By using our site, you confirm that you are at least 18 years of age, or are using the site under the supervision of a parent or legal guardian.

3. Products and Availability

All products are subject to availability. Because our trees are a natural, seasonal product, inventory is limited and we cannot guarantee availability after purchase. We reserve the right to limit quantities or discontinue products at any time.

4. Pricing and Payment

All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing errors. Payment is due at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout.

5. Orders and Cancellations

Once an order is placed, it may not be possible to cancel or modify it, particularly during peak season. Please review your order carefully before completing your purchase. If you need to request a cancellation, contact us as soon as possible at [your email address] and we will do our best to accommodate you.

6. Shipping

We ship within the contiguous United States. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather, or other circumstances outside our control. Risk of loss and title for products pass to you upon delivery.

7. Returns and Refunds

Due to the perishable nature of our products, we do not accept returns. If your order arrives damaged or does not meet expectations, please contact us within 48 hours of delivery with photos and your order number. We will work with you on a case-by-case basis to find a fair resolution, which may include a replacement or store credit.

8. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of West Highland Evergreens and may not be reproduced, distributed, or used without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, West Highland Evergreens shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid for the order in question.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.